Swarelic AI

AI voice agent for e-commerce, delivery and retail

AI customer support calls, answered in seconds.

When a customer calls to ask “Where is my order?”, Swarelic looks it up in your systems over the API and answers in seconds, at 2 am or in the festival rush.

Anything it can’t resolve goes to your team with the full context, so the caller never repeats themselves.

Connects to
Your order and delivery systems
Built for
E-commerce, delivery, retail
Join early access See how it works
Example call · Support & status

What it handles

Status calls answered, exceptions handed over.

Swarelic answers the support calls that repeat all day and passes the rest to your team with everything already collected.

  • Order and status lookups

    Swarelic queries your systems over the API and answers while the caller is on the line.

  • Always answered

    Available 24/7, including at 2 am or in the festival rush.

  • No waiting queue

    Swarelic is designed to handle up to five simultaneous calls without a traditional waiting queue.

  • Handoff with context

    When a request can’t be resolved on the call, it goes to your team with the full context.

  • Natural conversation

    Callers speak naturally instead of navigating menu options, in the language they normally use.

  • Your systems, over the API

    If your software has an API, Swarelic can become part of the workflow.

How it works

From “Where is my order?” to an answer in seconds.

  1. 01

    Connect your systems

    Add your business information, operating rules and the systems Swarelic should use.

  2. 02

    Let customers ask naturally

    Swarelic understands the request, asks follow-up questions and maintains context throughout the call.

  3. 03

    Answered, or handed over

    Swarelic gives the answer on the call. Requests it can’t resolve, such as a change of delivery address, go to your team with the context.

Who it’s for

Built for businesses with calls that repeat.

  • E-commerce, delivery and retail

    Order status and delivery questions, with changes passed to your team.

  • Restaurants

    Bookings, order enquiries, common questions.

  • Hospitality

    Reservations, availability, guest requests.

FAQ

AI support calls: common questions.

Can Swarelic tell a caller where their order is?

Yes. Swarelic looks up the order in your systems over the API and answers in seconds, for example “It’s out for delivery and should reach you today.”

What happens when it can’t resolve a request?

The call goes to your team with the full context: what the caller asked for, the details already collected and why it needs a person. The caller never has to repeat themselves.

Which systems does it work with?

Swarelic is API-based and can connect with calendars, CRMs, booking systems, payment tools and other software that exposes an API or webhook. It can also retrieve or update business information in Google Sheets and trigger your existing workflows through Zapier.

Is it available at night and during peak periods?

Yes. Swarelic is available 24/7, including at 2 am or in the festival rush, and it is designed to handle up to five simultaneous calls without creating a traditional waiting queue.

How is this different from an IVR or a scripted voice bot?

A traditional IVR follows a fixed menu: callers press keys and wait. Swarelic holds a natural two-way conversation and understands free-form, ambiguous or incomplete requests. See AI voice agent vs IVR.

Solutions

More ways Swarelic handles your calls.

Early access

Put Swarelic on your business line.

We’re opening early access to businesses that handle a meaningful volume of inbound calls.

Join early access